Toblerone Marketing
duminică, 12 martie 2017
Week 2.5 Review questions
Fort
this week, a visit to several supermarkets in Netherlands was made in order to
see how Toblerone is presented. The
stores visited were located in Eindhoven and the only one who had Toblerone was
Jumbo. The pictures can be seen bellow.
The store is welcoming and makes a perfect atmosphere for shopping.
Despite the impression of the supermarket, Toblerone, the product of interest was found in the sweets department on
the bottom shelf.
The
explanation for this matter is unclear
since as it can be seen in the picture, the product sells, as well as in PLUS
where Toblerone was sold out. However in Albert Heijn XL from Eindhoven
Toblerone was situated as well on the bottom shelf, even though it was sold
out. Maybe the reason of the product being sold out was the time the stores
were visited since it was already late evening.
Looking
at the other products, it can be observed that no own-label products are shown
but the other well-known brands such as Twix or Mars have received a place on
the mid shelves. For the same product, Snickers has 2 rows on the shelf but Toblerone
has one for to variation of the product. However, the space offered for
Toblerone seems to be bigger than the others.
miercuri, 7 decembrie 2016
2.2 Segmenting markets
Toblerone is gathering more and more
admirers every day with similar traits. This fact is happening due to a very
important factor called segmentation. Segmentation has helped a lot of
companies select who are they targeting their products to, to which groups of
people.
Toblerone has made use of this factor and
it has implemented multivariable segmentation focusing on behavioristic and
demographic variables. To be more specific, regarding behavioristic variables,
they are making use of brand loyalty. Toblerone is one of the oldest chocolate
bar companies with a rich history. Because it appeals to such a large group of
people who are loyal to the brand, Toblerone is taking advantage of this. For
example, in November 2016 Toblerone has changed the weight of their chocolate
bars by making more space between the triangles which annoyed a lot of their
fans (BBC) . This change has
brought at some point more attention to Toblerone than the actual elections in
the United States which has brought Toblerone a lot of free exposure. If the
fans weren’t so loyal to the brand, the change would have been a minor one and
not so many people would care about it.
On the other hand, regarding demographic
variables, Toblerone is targeting all the group ages and upper middle and upper
class people. This type of segmentation has brought Toblerone a title of luxury
chocolate bar, Toblerone stating that they have the aim of producing a
chocolate of a high quality.
Regarding the positioning strategy, quality
positioning is what Toblerone is currently using. (smallbusiness.com) Because of their
patented product of the first chocolate bar that used honey and almonds and
their reputation in the past, Toblerone is still striving to achieve that
value. Toblerone has remained true to their original recipe and that is why it
is so valued nowadays.
The basic conditions for effective
segmentation are measurable in terms of purchasing power and profiles,
actionable which means that it has to be able to serve and attract the
segments, accessible which means that it has to be easily reached and served,
substantial which relates to the product being large or profitable enough to
serve and finally differential which refers to the product being
distinguishable.
Looking at the basic conditions for
effective segmentation it can be observed that Toblerone’s products covers all
the aspects. For example, the conditions are met when a customer buys a
Toblerone chocolate bar from the airport. In this way, it can be seen that the
product is actionable, serves the need of the customer of having something
sweet for the family or for himself, accessible because it can be picked on his
way from any duty free shop at the airport, and differential due to its unique
formula. On the other side, the product is substantial since it can be found
almost anywhere in the world and measurable since it is known by whom is bought
usually due to observing patterns in what class of people usually buy the
product.
miercuri, 16 noiembrie 2016
Review Questions 2.1
Week 2.1- Marketing Research
Toblerone needs to adapt and find he actual trends and behaviours of their customers. And for that, they can choose a data form one of the data collection brands.
First, The Nielsen retail panel includes continuous data about household’s purchases. Households include demographic variables, geographic variables and product ownership variables. Mondelez can buy data about the geographic variables. This will help Mondelez see if other regions are more responsive than the others and it will be able to adapt Toblerone to that specific market. (nielsen)
Another brand that deals with this matter is GFK. GFK is a brand that collects data about trends and customer behavior from all over the world.The best data that GFK could generate is the POS(Point of Sales) that can help Toblerone see where their products are sold, to what retailers, when and at what price. Again, this will help them generate a better strategy in order to sell their products more efficiently. If different regions of the world perceive Toblerone differently, like for example a luxury product, they will shift toward a cheaper one or it will have more success. This is why, a POs is needed, to see how the customers perceive the chocolate bar. (GFK)
In order to make a research for Toblerone, a questioner can be done, which will look as follows:
1.Do you like Toblerone?
__Very much
__So and So
__Not really
__Not at all
2. How many times do you buy Toblerone?
__Once a day
__2-3 times a week
__Once a week
__On special occasions
3. Where do you buy Toblerone from?
__ A local store
__ A supermarket
4. What do you like about Toblerone?
5. What you don’t like about Toblerone?
6. Rate from 1 to 5 (1 being the lowest) the following aspects.
a.Taste_ d.The brand__
b. Sweetness_ e. Packaging/ shape__
c. Price_ f. Ingredients/ flavours__
7.Do you prefer other brands of chocolate bars? If yes which?
8. If the answer to the question above was yes, what do you like about that specific brand? If you answered no, what points of improvement you have for Toblerone?
9.Is there anything that you feel Toblerone is lacking?
10. Do you think that the preset choices available in chocolate bars are costly? If yes, what will be an ideal price range?
11. Would you prefer to switch to chocolates of another brand if it is cheaper than your preferred brand without any change in quality and taste?
12. Do continue eating chocolates of a company if it has some controversy in market or do you lose trust?
The downside of a questioneer is that the research is made on a sample of the total population which does not represent the total population.
GFK. (n.d.). Retrieved from www.gfk.com: http://www.gfk.com/
nielsen. (n.d.). Retrieved from www.nielsen.com: http://www.nielsen.com/ssa/en/solutions/measurement/retail-measurement.html
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